Call Center Professional

Daniel X Devine

The “X” stands for excellence, experience, and exceptional call center service.
10+ Years in Call Center Operations · Healthcare, Technology & Banking · Long Island, NY
516-749-6690 dandevine26@gmail.com Huntington Station, NY linkedin.com/in/danielpdevine
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Daniel X Devine
Summary

10+ years of high-volume, phone-based customer support

Long Island-based call center professional with 10+ years of frontline, phone-based customer support experience across healthcare, technology, and banking. Experienced in resolving inquiries in accordance with documented policies and procedures, navigating internal systems and knowledgebase resources, escalating complex issues to specialized teams, and maintaining accurate records in ticketing and case-management systems. Proven track record in high-volume, phone-based support roles, consistently meeting handle-time, first-contact-resolution, quality, and satisfaction benchmarks while ensuring HIPAA- and compliance-level accuracy where required.

Relevant Experience

Where that experience comes from

Patient Access Representative · Northwell Health
New York, NY · Jul 2016 – Mar 2022
  • Served as the first point of contact for 50+ patients and providers daily, resolving inquiries about scheduling, registration, and insurance in accordance with documented policies and procedures.
  • Adhered to policy manuals and knowledge base resources to resolve routine inquiries and escalate complex or clinically urgent issues to specialized teams in accordance with standard protocol.
  • Fully registered patients and verified insurance eligibility, accurately entering demographic and benefits data to support compliance and minimize downstream errors.
  • Managed a high-volume caseload of 60+ specialist referrals across 6 neurology and neurosurgery practices, tracking each case in internal systems from intake through resolution.
  • Documented all interactions and transactions with meticulous accuracy across multiple systems while maintaining full HIPAA compliance.
Customer Service Associate (Training) · PSEG Long Island
Long Island, NY · Jan – Feb 2026
  • Began new-hire training for inbound customer service in a high-volume utility contact center, learning documented procedures, account systems, and call-handling standards.
  • Practiced active listening and clear, plain-language communication for identifying callers' needs and resolving issues on first contact.
Customer Service Representative · Apple Bank / CardWorks Servicing
New York, NY · Prior roles
  • Managed high-volume, phone-based customer interactions in regulated financial environments, ensuring accurate documentation and strict compliance with procedures.
  • Resolved account and service inquiries efficiently while maintaining consistent quality and satisfaction amid high call volume.
Additional Experience

Transferable communication & case-tracking experience

Field Organizer, New York State Democratic Committee

Coordinated high-volume phone and in-person outreach using CRM/data systems (VAN/VoteBuilder), tracking cases and progress toward goals.

Elected Election District Leader, Suffolk County Democratic Committee

An ongoing constituent liaison role requiring clear, consistent communication, documentation, and issue resolution.

Skills

Tools & strengths

Healthcare, banking & utility systems experience Patient & customer inquiry resolution Policy & procedure adherence Escalation protocols Ticketing & case-management systems Account verification & documentation HIPAA/compliance-level accuracy First-call resolution Active listening Multitasking in fast-paced environments
Education

Background

A.S., Business Administration — Farmingdale State College, NY

Let's talk

Available to discuss call center, customer support, and phone-based service opportunities across healthcare, technology, and banking.

dandevine26@gmail.com