Customer Service · Civic Tech · Content Creator
Long Island–based customer service professional with 10+ years of experience in call center, healthcare, and financial services environments. Founder of American Civic Power and creator of CivicSphere — putting civic power to work. The X stands for Excellence, Experience, and Exceptionalism.
I'm a detail-oriented Customer Service Representative with deep experience across call center operations, healthcare patient access, and financial services. Whether resolving a billing dispute, escalating a fraud case, or coordinating specialist referrals for 50+ patients a day, I bring consistent professionalism and genuine care.
Outside the call center, I'm a civic tech builder and grassroots organizer. I founded American Civic Power and created CivicSphere — a platform connecting constituents to live legislative data and empowering everyday people to engage with their government.
A track record of exceeding performance metrics, building customer trust, and delivering results across diverse industries.
Building platforms that connect people to the information and tools they need to participate in democracy.
A full-stack civic technology platform featuring live Congress.gov API integration, AI-powered bill summaries, and constituent voting tools. Built and deployed on Netlify under American Civic Power.
Civic advocacy organization founded to empower constituents through education, organizing, and technology. Home of the CivicSphere platform and the CIVESTOR™ civic vocabulary framework.
Personal portfolio site showcasing customer service excellence, website development experience, and civic technology work. The "X" represents Excellence, Experience, and Exceptionalism.
Foundation in business principles complementing years of professional experience in customer service, operations, organizational management, and civic engagement.
Available for customer service roles, civic technology collaborations, and content creation opportunities.